DEDICATED INTERNET

DEDICATED INTERNET

Speed up your business with exceptionally low latency, and reliable IP connectivity services using NTT Communications Tier 1 IP backbone.

  ENTERPRISE IP-VPN

ENTERPRISE IP-VPN

Utilise secure MPLS IP-VPN network to connect your branch offices.

  DATA CENTER

DATA CENTER

Bolster your IT infrastructure with our ISO-certified colocation service.

  CARRIER ETHERNET

CARRIER ETHERNET

Enjoy industry-leading round-trip latency and network connectivity services coverage across major countries in Asia with Carrier Ethernet.

  ABOUT US

ABOUT US

  RESOURCES

RESOURCES

Learn more about our services

Privacy Policy

HKNet Company Limited ("HKNet") shall fully comply, and where possible exceed, internationally recognized standards of personal data privacy protection, in complying with the requirements of the Personal Data (Privacy) Ordinance in Hong Kong. In doing so, HKNet will ensure compliance by our staff with the strictest standards of security and confidentiality.

1. REASONS FOR DATA COLLECTION

From time to time, you may be required to provide personal data and information to HKNet in order to use or subscribe to certain services or publication. Additional site use information may be gathered as you surf the Internet. Personal data and information is gathered for the following main purposes:

(a) To subscribe to services, publication and support - for these purposes, personal data including, but not limited to name, address, contact information, identity card number, credit card details or other payment related information, as well as the services or support requested will be collected from you. This information is also used to provide you with product and service updates and similar notices in respect of the services provided by HKNet.

(b) To tailor HKNet to your needs - information collected from HKNet's Web Site may be used to compile aggregate statistics and carry out analysis in order to help us create content and navigation that is most relevant and user friendly to users.

(c) To maintain our system and for trouble shooting - when you surf the Internet, your activities and trails from site to site may be stored on our server's log files. This clicktrail information is collected for the purpose of system maintenance and trouble shooting.

(d) For marketing and promotional purposes, including contacting you directly to inform you of new services or opportunities.

2. DISCLOSURE OF INFORMATION COLLECTED

2.1 You acknowledge and authorize that all information supplied by you will be retained by HKNet and stored in one or more of our databases and may be accessed, disclosed, used or transferred to:

(a) persons you transact with through HKNet's web site;
(b) any third party service providers who provide administrative, payment gateway, financing, professional or other services to HKNet;
(c) any banking, financial or other institution with which you have or propose to have dealings;
(d) any debt collection or credit reference agency or similar provider of debt collection or credit information services to HKNet;
(e) any person or corporation to whom HKNet transfers or proposes to transfer its interests and/or obligations in respect of a user or any product or service provided to that user;
(f) any person by whom HKNet is required by applicable legal, governmental or regulatory requirements to make disclosure;
(g) its affiliates, any of its agents, contractors, other telecommunication network providers or third-party providers for the purposes of provisioning the services; and
(h) match other data collected from other sources with your personal data.

2.2 You further acknowledge that third parties to whom information supplied by you may be transferred in accordance with paragraph 2.1 may be situated outside Hong Kong.

3. USER PREFERENCES / OPT-OUT

HKNet provides users with the opportunity to opt-out of receiving unsolicited communications from HKNet. If at any point in the future you do not wish to receive any unsolicited communications from HKNet, simply contact our customer relations by email, phone or in writing and our customer relations will remove you from our contact list for the purposes of those communications.

4. COLLECTION OF INFORMATION USING 'COOKIES'

4.1 HKNet may use "cookies" to collect information on the usage of HKNet's web site by users and to facilitate return visits. A "cookie" is a small piece of information sent by a web server to be stored on a web browser so it can later be read back from that browser.

4.2 You may disable the cookie feature on your browser without affecting your ability to navigate through HKNet's web site. Cookies are, however, useful in allowing more streamlined log-in and in preserving information between sessions. Disabling cookies may require more complexity and data entry. You should also be aware that if you do disable cookies you may not be able to use certain features on HKNet's web site.

5. SPAMMING

As a responsible corporate citizen, it is HKNet's policy to stop spam emails. Customers who receive unsolicited or "spam emails" are encouraged to report such incidents to abuse@hknet.com. Complaints will be investigated. If the spam email originates from a HKNet account, HKNet will seek to terminate such account. If investigation reveals that the spam email originates from another service provider or host operator, HKNet shall use its reasonable endeavors to inform such service provider or host operator accordingly.

6. SECURITY

HKNet is concerned with the security of data collected and has put in place measures to prevent unauthorized access to that information. HKNet's systems safeguard electronic communications by utilizing appropriate security protocols, including SSL, encryption, firewalls and data duplication. Notwithstanding the above, HKNet shall not in any event be responsible for any breach whatsoever of security or the unauthorised disclosure or use of any such data.

7. PERIOD OF RETENTION

Your personal information will be retained for a period necessary to attain the specified purpose.

8. UPDATES TO THE PRIVACY POLICY

HKNet is sensitive to users' privacy issues and recognizes the need to update this policy as new features and services are offered by HKNet. Users can access our Privacy Policy on HKNet's web site. 
Whenever HKNet is legitimately requested by an individual, to access and/or to correct, their personal data which is held by HKNet, HKNet will provide and/or rectify the individuals data in the manner stated within the ordinance.

9. OTHER RIGHTS

Nothing in this Privacy Policy shall limit the rights of any person under the Personal Data (Privacy) Ordinance of Hong Kong. Your rights under the Personal Data (Privacy) Ordinance, include the right
(a) to check whether we hold any of your personal information,
(b) to have access to your information held by HKNet,
(c) to request correction of your information,
(d) to ascertain our policies and practices (from time to time) in relation to the information and the types of information held by us,
(e) to disallow access or use of your information by HKNet, and be informed of action taken in response to any such request.
HKNet reserves the right to charge a reasonable fee in relation to the time and attendance involved in complying with any request in this regard.

10. GUARANTEES AND LIMITS OF LIABILITY

Use of HKNet's official Web site is the responsibility of users and customers. HKNet assumes no responsibility whatsoever for any and all damages arising from the use of information taken from this Web site or from that of other companies that have placed links to their sites on this Web site.

11. CONTACTING US

Any requests for access to data, correction of data or for information regarding practices and kinds of data held should be addressed to:

HKNet - Customer Services

6 Chun Kwong Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Hong Kong

 NTT Com Services

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